Policy Overview:
We pride ourselves on being a service-oriented company and we work hard to earn your repeat
business.
This means that we always go above and beyond to ensure that every customer receives prompt,
accurate, honest, and professional service. At every step of your order, from browsing our site
to receiving your purchase, you will be able to see and appreciate the level of service that
makes True Swords truly unique. If you are not happy with one of our products, please contact us
and we can most likely offer a solution that will please you.
We have put forth the following policies in order to protect both our customers and our company
interests. These policies are necessary to ensure our customers always receive low prices with
prompt service, and to protect our company from unreasonable customers or limitless loses.
Note that any condition clearly stated in a product listing can override these policies.
Legal Disclaimer, Waiver of Liability, and Indemnity Agreement:
You must be at least 18 years of age to purchase any item from this site even if the item is not a
weapon. Some laws may require that you be at least 21 years of age to receive the item.
Knowledge of local, state, federal and international laws and/or statutes is the responsibility of
the buyer.
By purchasing any item sold by True Swords and True Site, the buyer expressly
warrants that he/she is in compliance with all applicable Federal, State, and Local laws and
regulations regarding the purchase, ownership, and use of the item. It shall be the buyer's
responsibility to comply with all Federal, State and Local laws governing the sale of any items
listed, illustrated, or sold. The buyer expressly agrees to indemnify and hold harmless True
Swords and True Site for all claims resulting directly or indirectly from the
purchase, ownership, or use of the item in violation of applicable Federal, State, and Local laws
or regulations.
Copyright and Trademark Notice:
All content on www.trueswords.com, including text, graphics, logos, button icons, images, digital
downloads, data compilations, and software, is the property of www.trueswords.com or its content
suppliers and protected by United States and international copyright laws. The compilation of all
content on this site is the exclusive property of www.trueswords.com and protected by U.S. and
international copyright laws. All software used on this site is the property of
www.trueswords.com or its software suppliers and protected by United States and international
copyright laws.
www.trueswords.com and other marks indicated on our site are registered trademarks of True Site in the United States and other countries. www.trueswords.com's trademarks may not be
used in connection with any product or service that is not www.trueswords.com's; in any manner
that is likely to cause confusion among customers, or in any manner that disparages or discredits
www.trueswords.com. All other trademarks not owned by www.trueswords.com appearing on this site
are the property of their respective owners, who may or may not be affiliated with, connected to,
or sponsored by www.trueswords.com.
Defective Merchandise:
If a product is defective or not as advertised, and you wish to return the product, you must
contact us within 15 days of receiving the product. All returned products must be in the same
condition they were received in, and must be in their original packaging.
We will issue a full refund, minus any shipping/handling or customs duties.
There are no restocking fees on returns of defective merchandise.
When applicable we prefer to exchange products for a non-defective unit instead of issuing
refunds.
We will present you with multiple options for dealing with the return.
Do not send us back merchandise without our approval. You must obtain a Return Authorization #
(RA#) before attempting to return any merchandise to True Swords. Any packages received without a
valid RA# will be returned to the sender.
To obtain an RA# please use our Contact Form or e-mail
sales@trueswords.com. A customer service
representative will give you an RA# that must be clearly indicated on the outside of the return
parcel, as well as on any included paperwork. Return merchandise to:
PTK Customer Returns
475 US Hwy 319 S
Moultrie, GA 31768
We are not obligated to accept any returns of product submitted more than 15 days after the
products have been delivered to the customer. RA#s have a validity period of 15 days from the
date of issue. Exchanges will not be sent and refunds will not be given until approved returns
have been received by us and inspected.
Damaged in Shipping:
If your merchandise is damaged in shipping please save all packing material and contact us within
72 hours. Use our Contact Form or e-mail sales@trueswords.com and
include your full name, order
number, and a description of the damage.
You must save all packing material in the condition which it was received.
Once you notify us of the damage, we will contact you and begin the claim process with the
shipping company. A call tag will be issued to pick up the damaged package. Once the shipping
company has received the package, we will ship you replacement merchandise.
Buyers Remorse:
If you are a comparison shopper, then you are probably on our web site because you realize our
prices are lower than most. In order to ensure that our customers always receive low prices and
prompt service, we do not exchange or refund orders because of Buyers Remorse. This includes, but
is not limited to, situations where the customer has an unrealistic expectation of the product, receives a dull
product, receives a dangerously sharp product, changes their mind after receiving the product, or
just does not like the product.
We do not refund orders in the event that a product does not arrive as quickly as expected. For
detailed information on our shipping policy and transit time please review our Shipping Page. We
do not refund orders because a product did not arrive in time for a presentation, birthday,
holiday, or other time sensitive event. If you need your purchase for a strict deadline, we
recommend contacting us prior to purchase, or purchasing your item in a local store rather than
online.
We reserve the right to make changes to our web site and policies at any time without
notification. The policy in effect at the time of your order is applied to your order. If you
have any questions or comments regarding our web site and policies, please contact us.
Stock Policy:
We have gone to a great extent to ensure that our web site provides accurate stock level and
pricing information. Should an item ever sell which is not currently available, you will be
contacted by our support team and we will provide multiple options, including but not limited to:
Partial Shipment, Back Order, Product Substitution, Refund, or another mutually satisfactory
solution.
Fraud Policy:
Our company does not tolerate credit card fraud, and we put an emphasis on keeping our customers
safe. This includes using the highest level of SSL Encryption when accepting orders on our web
site.
We do not store any sensitive customer information (including credit card data), and all orders
are manually reviewed by our in-house fraud analyst.
Credit card fraud is a growing problem faced by online stores, and it is the store’s
responsibility to ensure that only valid orders are shipped or risk taking a loss on the sale.
To ensure fast processing of your order, please have your order shipped to the same address that
is on file with your credit card company. In some cases, orders shipping to addresses different
from the credit card billing address may be held until the credit card holder is contacted by
phone to confirm the order. We reserve the right to refuse service, terminate accounts, remove content, or cancel orders at our sole discretion.
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